Waterford News

WIT Lean Practitioner Seminar Series: Process Improvement in Local Government

WIT Lean

Speakers: Elaine Dooley & Jon Hawkins, Waterford City & County Council

Date: Tuesday, 13th November 2018

Time: 18:00 – 20:00

Venue: WIT Arena, West Campus, Carriganore, Waterford.

Register: click here to book your place

The WIT RIKON Centre Academy of Lean Enterprise Excellence and the South East Lean Network present the WIT Annual Lean Practitioner Seminar Series, free monthly events which bring together practitioners in CI and Lean enterprise, operational, and process excellence to share their knowledge, experience, expertise, and good practices. The WIT Annual Lean Practitioner Seminar Series is brought to you in association with Waterford Chamber Skillnet.

About the speakers

Elaine Dooley is Project Leader with over 29 years’ experience in Finance, Housing, HR, and primarily Information Systems. Elaine leads the newly established Continuous Improvement Section where engagement and process review come together to improve service to the citizen. Elaine holds a BA (Hons) in Local Government and a Higher Diploma in Computer Studies, and she is presently undertaking year-2 of the Master of Business in Lean Enterprise Excellence at Waterford Institute of Technology.

Jon Hawkins is a Geographical Information System (GIS) specialist with over 18 years’ experience of implementing, managing, and using GIS in the Public Sector. Jon is presently completing the Executive Master of Business Administration at Waterford Institute of Technology.

About the topic – Process Improvement in Local Government

Local Government has gone through a profound change in recent times, weathering a financial crisis along with reductions in staff and budgets putting service delivery under strain. The Local Government sector has had to deal with enforced change and is tasked with doing more with less. Short timelines and public sector organisational culture for change implementation often make staff engagement and buy-in difficult. The focus now has to be on efficient processes, high levels of customer service, and a workforce that feel valued and motivated.

In this Seminar, Elaine will present our journey so far and share experiences to date working with the Housing Department using the Continuous Improvement Process and ‘Lean Toolkit’. She will reflect on the old way, lessons learned, and detail the new collaborative approach which creates better services for users and citizens. Jon will present how he introduced the Continuous Improvement Process to the Planning Department of Waterford City and Council as part of his MBA Action Research Project (ARP). He will share his experiences and demonstrate how good stakeholder engagement was used to empower staff, create a Standard Operating Procedure, and deliver a solution that was adopted across the department.


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