Waterford News

LEO Craft Workshop

A jam-packed week of workshops, talks and seminars came to a close as Local Enterprise Week concluded on International Women’s Day.

Organised each year by the 31 Local Enterprise Offices across the country, the Waterford LEO provided an insightful and informative programme for businesses at all stages.

According to Richie Walsh, Head of Enterprise at Waterford LEO, Local Enterprise Week is a cornerstone event in the LEO’s annual programme.

“With almost twenty events taking place throughout the city and county we were delighted with the attendance and the calibre of speakers throughout the week. It was also a wonderful opportunity to meet with clients and potential clients who have started or may be thinking of starting a business. The energy from the attendees was palpable and we would like to think that the information and advice they received during the week will give them the encouragement and drive to go on and realise the next step in their start-up journey.”

From business advice clinics to sales pitch workshops and trading online seminars, all the events were fully attended with lively attendee engagement.

The inaugural event of Local Enterprise Week was an Owner-Manager Development information and recruitment workshop. The workshop gave owners and managers, planning the next stage of their business the chance to learn about the upcoming Owner Manager Development Programme. Delivered by Blaise Brosnan, a practical top management specialist the programme consists of 15 modules which combine management theory, powerful peer learning, networking and action learning approaches.

“We were delighted that ten local businesses signed up for the nine-month programme, following the recruitment workshop. To date this programme has assisted hundreds of Owner-Managers across Ireland to significantly improve their businesses, by helping those companies to get stabilised, ready for growth and increase competitiveness.”

Seanie Walsh, a 25-year-old social media strategist and disruptor brought his energetic “The E-Commerce Maze” workshop to Dooley’s Hotel. Entrepreneurs were given a masterclass in unearthing the social media landscape and adopting techniques and strategies to help their businesses grow.

A Wholesale and Retail Strategy for Craft Workshop was a new addition to Waterford’s Local Enterprise Week programme. Delivered by Eddie Shanahan, a renowned fashion and craft retail consultant, this workshop proved hugely popular as attendees were given useful advice and tips to develop effective sales strategies within the craft industry.

Richie Walsh added, “As we look back on Local Enterprise Week we are always heartened by the drive and determination displayed by Waterford’s business community. Quietly and diligently, there are hundreds of start-ups and established businesses working day in and day out to grow their client base, create jobs and develop new export markets.”

“In 2018 100 jobs were created by Local Enterprise Office Waterford supported companies, an increase of 7% since 2017. We are, each day, inspired working with entrepreneurs and business that have the vision to create new opportunities and the determination to “Make It Happen.”

If your business in pre-start, start-up or established business phase and would like to find out more about what business support services are available visit www.localenterprise.ie/Waterford/

WIT Research Sparks 2019The first South East Research Sparks, a joint initiative between Waterford Institute of Technology and Institute of Technology Carlow, took place at Institute of Technology Carlow on Tuesday March 12th 2019.

Funded under the cross-institutional collaborative projects fund, South East Research Sparks provided an opportunity for research-active staff across both institutes to present to colleagues on research they have conducted to date, as well as outlining future directions they intend to pursue in line with their organisation’s research strategy. The aim of South East Research Sparks is to build research centred collaborative networks between Waterford Institute of Technology and Institute of Technology Carlow by highlighting the research personnel, techniques, skill sets and technologies present within both Institutes. The initiative succeeded in providing a wonderful opportunity across both institutes to share work and ignite collaboration potential as well as building regional research capacity and excellence.

South East Research Sparks was spear-headed by Dr Aisling O’Neill and Dr David Scanlon from Waterford Institute of Technology and Sarah O’Brien from Institute of Technology Carlow.

“South East Research Sparks provided opportunities for networking, the exchange of ideas and future collaborations between researchers, research centres and institutes, driving the research culture forward to enhance and achieve researcher goals, and creating a platform to drive sustainable local and regional economic development”, commented Sarah O’Brien, Institute of Technology Carlow.

Dr Aisling O’Neill, Waterford Institute of Technology, echoed Sarah O’Brien’s sentiments asserting that “South East Research Sparks is a brilliant initiative to foster collaboration between researchers in the two Institutes of Technology which will form the Technological University of the South East. By embracing our collective capacity, we have the potential to exponentially increase the impact of our research and innovation capability, which is key to driving the economic development of our region.”

The morning session saw the researchers present their work in brief five-minute presentations so brevity was key.

The presentations offered an insight into the range of expertise and research being undertaken across both institutes, including biotechnology, smart agriculture, user centred design, education and much more. The afternoon featured an interactive workshop focusing on addressing the gender dimension in research and research funding applications. Attendees also had plenty of time for discussion and networking over coffee and lunch.

A second South East Research Sparks event will take place at Waterford Institute of Technology at a future date.

KPMG Event March 2019

This discussion event is KPMG Private Enterprise in partnership with Enterprise Ireland and Ulster Bank/Business Achievers, it is a series of business leader events around the country and we are excited to bring it to Waterford on 27th of March @8am-10am in Box Works.

The How-To of Going Global events are open platform conversation discussions for a tight group of 40 (very max) people, for CEOs and business leaders of companies which are currently exporting or who have ambitions to export. It is a bit of a break from the traditional in that it is an open discussion under the Chatham House Rule, facilitated by Ron Immink, co-founder of Business Achievers, Sustainable Nation Ireland and an all-round serial entrepreneur.

Attendees can expect insightful conversations with other business leaders on exporting to the four corners of the globe, insights into opportunities, overcoming challenges, sharing advice and making connections. The events in Cork, Dublin and Galway were all a roaring success.

We have a number of Business Owners, experts and CEOs who are contributors on the day, Ron Immink will call on them to talk for a couple of minutes about their business, no slides, no program just an open and frank discussion.

The aim is to provide a platform of sharing and support to emerging businesses and give them as much advice, guidance and information they require on their journey to success.

Email This email address is being protected from spambots. You need JavaScript enabled to view it. to register.

RelateCare new jobsWASHINGTON D.C., March 13, 2019 — After successfully improving patient contact and access operations in many of the leading hospitals in the world (including 5 of the top 20 in the USA), RelateCare, the Irish-American healthcare communications firm, has today announced another major expansion of its operations with the creation of 180 new jobs both in Ireland and the USA over 2019.

Headquartered in Waterford, Ireland and Cleveland, Ohio, RelateCare originally began as a joint venture between Cleveland Clinic and RigneyDolphin in 2013. By merging the renowned healthcare excellence of Cleveland Clinic with the customer service and contact center expertise of RigneyDolphin, RelateCare have become a pioneer in revolutionizing how patients can access their care in a more convenient and cost-effective manner.

RelateCare provide consultancy services to healthcare systems seeking to transform their patient communications models from cost-centers, to value-adding revenue generators. RelateCare also offer a number of remote patient communication services from their two world-class healthcare contact centers, including Nurse Triage, Post Discharge, Prior-Authorization and Appointment Scheduling services.

Alongside Cleveland Clinic, RelateCare have partnered with Stanford Children’s Health, Lahey Health, VNA New Jersey, Texas Children’s Hospital, SLUCare Physicians Group, and recently Duke Health, among many others.

The announcement was made at a round table business briefing with the Taoiseach Leo Varadkar TD in the US Chamber of Commerce offices in Washington, D.C.

Welcoming the announcement, Taoiseach, Leo Varadkar TD said, “RelateCare is the perfect example of what Irish and American businesses can achieve together,” stated An Taoiseach, Leo Varadkar, Irish Prime Minister. “The continuing success of RelateCare lies in its formation, specialized support services and innovative solutions.”

Waterford native and RelateCare CEO, Conor O’Byrne had this to say, “It’s incredibly exciting to be able to announce such a significant amount of new jobs this year. RelateCare started out as just 5 people in 2013, and now to be heading toward 500 it really is a testament to the incredible demand for our innovative and proven patient access solutions. Across the globe, healthcare costs are rising and so is demand for high-quality services. RelateCare are poised to be leaders when it comes to meeting this challenge head-on, by reducing costs for providers and supporting patients to get the care they need when they need it”.

Chairperson and Co-Founder of Rigneydolphin and RelateCare, and former chairperson of Ireland’s Health Service Executive, Dr. Frank Dolphin said, “The RelateCare story is one of dedication and excellence. Our continued success and growth is evidence of the value of our services, but also the commitment of our team, the strength of our relationships, and our ambition to find innovative ways to solve problems in healthcare. We are delighted to welcome new members to our team, and we intend to continue this growth into the future”.

According to Julie Sinnamon, CEO, Enterprise Ireland, “The Irish people have long been renowned for their desire to succeed, be entrepreneurial, and to overcome obstacles and challenges. Ireland is now recognized for its inclusivity, multiculturalism and openness. This trend has been hugely positive, and we’re proud to support such leaders in innovation as RelateCare as they expand their operations and create valuable new jobs within the U.S. and other global markets.”

These 180 highly skilled roles, to be filled over the next year, will be a mix of Registered Nurses, Medical Assistants, Patient Service Representatives and Support Staff, all providing essential support to patients as they seek to connect and engage with their healthcare provider.

Digital Innovation Lab 2

Digital Innovation Lab Sponsored by Salesforce officially opens in Waterford Institute of Technology.

The 32 desk lab has been designed to inspire collaboration and interactivity, to bring the 4th industrial revolution to life for the students of WIT. Both Teachers and Students will use Salesforce Technology to supplement and enhance their digital media education.

Pictured L-R: Dr David Dempsey Salesforce, Prof. Willie Donnelly, President of WIT, Charlotte Cuddihy School of Business Student and Minister John Halligan TD. Picture: Patrick Browne


Hidden Access from Ard Scoil na nDeise in Dungarvan win the Senior award at the Student Enterprise County Final and qualify for the National Student Enterprise Final.

Caoimhe Keane and Lauren Douris from Hidden Access, winners of the Senior award designed, created and produced portable wheelchair ramps. They took park in the Local Enterprise Office’s Student Enterprise Awards last Tuesday at the WIT Arena.

The Waterford Student Enterprise Programme started in September with 1,000 students from 15 schools in Waterford City and County. They created their businesses, developed, branded, promoted and sold. But most importantly they learned what it felt like to run their own business.

Finally, 120 students represented 12 schools in Waterford county and competed in the Waterford Student Enterprise Final on Tuesday March 5th at the W.I.T. Arena in Carriganore. 40 businesses in total, shortlisted from a total of 350 who commenced the competition in September, presented their business plans and challenged for the top prize in the Waterford Student Enterprise Programme. Hidden Access will represent Waterford at the National Finals on May 3rd in Croke Park taking on 34 other businesses, the best of the rest of the country.

Co-ordinated by the Local Enterprise Office Waterford, the competition is the most successful programme of its kind in the country. 25,000 budding entrepreneurs from 380 secondary schools across the country have been running their own enterprises, with help from their teachers and Local Enterprise Offices.

Finalists from all over the country will set-up enterprise exhibition displays before taking part in a series of judging interviews.  The judging panels take numerous factors into account, such as business reporting, innovation, market research, risk management and finances.

Praising the teachers and local schools involved in the programme, Richie Walsh, Head of Enterprise at the Local Enterprise Office Waterford, said: “The Student Enterprise Programme encourages and enables students to take on the world of business and develop an entrepreneurial mind-set. By fostering an enterprising culture in the classroom, the Local Enterprise Offices are working with teachers and schools to help nurture the next generation of entrepreneurs.”

Further information about May’s National Finals is available through www.studententerprise.ie, which also has free resources and video tutorials for students and teachers for the 2017/2018 programme.

For more information, please contact your Local Enterprise Office at 35 the Mall in Waterford City or Civic Offices in Dungarvan. Alternatively, you can email This email address is being protected from spambots. You need JavaScript enabled to view it..  

The Déise Dementia Café, a relaxed and friendly meeting point for those living with dementia, takes place the first Friday of every month at the Respond Café in St. John’s College, The Folly, Waterford and the third Thursday of every month at the Park Hotel, Dungarvan, Co. Waterford.

Introduced by the HSE and Waterford Integrated Care Programme for Older People (WICOP), The Déise Dementia Café provides support for people living with dementia or experiencing memory loss and support for their loved ones.

Catherine Murphy, Occupational Therapist WICOP, was delighted to introduce the programme to Waterford county as well as to Waterford City. “We introduced the Déise Dementia Café as a pilot scheme late last year and are now delighted to host a monthly café in Dungarvan too.”

“We want to encourage anyone with dementia and their families to join us for a coffee and a chat, if and when they can. The Café is an inviting and safe place to share experiences and to meet people who may be experiencing something similar to you. We also have guest speakers each month on different topics around dementia and memory loss. Topics in the past have included Living with Dementia, What to do after a Dementia Diagnosis and Nutrition & Dementia.”

The Déise Dementia Café is proudly supported by Home Instead Senior Care and takes place from 10.30am to noon on the first Friday of every month at the Respond Café in St. John’s College, The Folly, Waterford and the third Thursday of every month at the Park Hotel, Dungarvan, Co. Waterford.

To find out more about the Déise Dementia Café call Catherine on 087 779 4265 or find them on Facebook @deisedementiacafe.


South East BIC, Bank of Ireland and Crystal Valley Tech are delighted to be sponsoring and organising the first Techstars Start-up Weekend here in Waterford on April 5th to 7th. It will be held in the new Bank of Ireland WorkBench on the Quay, Waterford. 

Techstars Startup Weekend is the place to look for a team, create a prototype of an idea, validate that business idea, and receive feedback from experienced entrepreneurs, all in one weekend. Techstars Startup Weekend is a full weekend long experience. It includes:  

  • 7 meals over the course of the weekend
  • Benefits and discounts from Techstars global partners
  • One-on-one time with amazing mentors
  • A new network of developers, designers, and entrepreneurs eager to change the world.
  • All the internet and coffee that you can consume.

Places are limited and you can get more information & register here http://communities.techstars.com/ireland/waterford-ireland/startup-weekend/14306

This is an intensive 14 week workshop for Owner Managers planning for the next stage in their business and will help to define business opportunities going forward to achieve the businesses growth potential.

The programme, which is highly subsidised by the Local Enterprise Office, consists of 15 modules which combine management theory, powerful peer learning, networking and action learning approaches and will be delivered over morning and evening sessions commencing 11th March, 2019. The cost to the participant is €200 and in addition there will be the opportunity for each of the participants to have up to 3 one to one confidential meeting with the programme co-ordinator, Blaise Brosnan.

Blaise Brosnan has a unique blend of practical top management experience gained over 30 years in his capacity as Chief Executive of a well known National business and later as business adviser to a range of Irish business types. In addition to this, he has gained further National and International experience, having successfully completed a range of projects in Ireland, US, Turkmenistan, Ukraine and in Russia.

Venue: workLAB, IDA Business Park, Cork Rd, Waterford

Start Date: Monday, 11th March

Time: 8.00am

Category: Management Development

If you want to make a positive difference to your business results, this programme could help you to get there.

Please contact the Local Enterprise Office on 0761 10 2905 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further details and to book a place.

The Department of Employment Affairs & Social Protection have held a number of very successful Recruitment Fairs in Ireland over the last few years in various Regions around the country. Employers have found these a valuable source for recruiting clients, providing information and networking with other employers and Service Providers. 

We are holding the South East Recruitment & Information Expo in Waterford on the 18th April 2019 (11am to 3.30pm).

Please click here to download a registration form for the event. Should you wish to attend, please complete the registration form and return it to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to:

Edward Kavanagh

Employer Engagement Team

Waterford Intreo Centre

Department of Employment Affairs & Social Protection

Government Buildings

Cork Rd


If you have any questions, please do not hesitate to contact my at the email address above or at 086-8142661.

We look forward to your positive response and to working with you in the future.


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